Success Story: Modernizing Roche Diagnostics’ navify® Point of Care Platform

Roche Diagnostics is a world leader in developing innovative products and services for disease prevention, diagnosis, monitoring, and treatment.

In today’s rapidly changing healthcare landscape, we face significant challenges such as demographic shifts, rising healthcare costs due to aging populations, and the impacts of urbanization and sedentary lifestyles, which contribute to an increase in chronic diseases. The recent global pandemic has further underscored the urgent need for decentralization in health management.

To tackle these challenges, hiberus partners with Roche Diagnostics to develop solutions that enable seamless interconnection of diagnostic devices.This collaboration allows users in laboratories, hospitals, primary care centers, and pharmacies to quickly and efficiently integrate any diagnostic device into their existing systems. Our goal is to position the Cloud Navify® platform as the leader in device compatibility and quality, ensuring that Roche instruments continue to offer superior performance even when integrated with third-party systems.

The Challenge

Roche has initiated a collaborative process with its strategic clients to optimize laboratory workflows and enhance the overall user experience of its platform. By analyzing customer feedback, Roche has identified crucial areas for improvement to create a more comprehensive and user-friendly solution. Key enhancements include:

• Simplifying and Automating Processes: Streamlining operations by automating tasks such as the registration of clinical and diagnostic devices.
• Enhancing Device and Training Management: Improving systems for managing devices and user training.
• Expanding Infrastructure: Upgrading infrastructure to support cloud integration and multi-tenancy.
• Integrating with Other Roche Applications: Ensuring seamless connectivity across Roche’s suite of applications.

This collaborative approach ensures that Roche’s solutions evolve in line with real user needs and the ever-changing market environment.

As Roche expands its applications to a global audience and targets larger clients, the demands for its solutions grow. Therefore, it is essential to continuously develop and refine applications to meet the diverse needs of various markets and customers. For Roche, adhering to all regulatory requirements in different regions is crucial, ensuring compliance with local regulations and providing an optimal user experience across different geographical areas.

The Solution

To meet Roche’s needs, hiberus put together a multidisciplinary team that collaborates closely with Roche’s own teams, following the SAFe (Scaled Agile Framework) methodology to ensure agility and efficiency throughout the process.

The first project focuses on developing an on-premise web application designed to enhance laboratory efficiency. This application provides laboratories with real-time monitoring capabilities through specific Key Performance Indicators (KPIs). By providing these insights, laboratories can immediately address issues such as delays in test results, instrument connectivity problems, or abnormal sample processing times. This proactive approach ensures that laboratories can maintain high standards of performance and efficiency.

To further enhance quality and user experience, the hiberus development team has worked on implementing new widgets and features that improve usability and user interface (UI/UX).

These updates provide the application with expanded monitoring capabilities for the various processes that professionals in laboratories handle daily. Additionally, enhancements are being made to facilitate interaction with certain components, allowing for the extraction of useful information for integration with other systems.

Significant improvements have been made in the areas of continuous integration and continuous delivery (CI/CD). These enhancements automate processes, resulting in more effective work teams and streamlined pipelines for automatic deployments. Automated testing is now executed with each deployment, ensuring reliability and efficiency.

At the DevOps level, efforts have been focused on improving the visibility of machine performance and the various services involved in running the application. This allows for better monitoring and management of the infrastructure, ensuring that everything operates smoothly and efficiently.

Another ongoing project in collaboration with Roche aims to provide clients with the capability to digitally integrate and manage clinical devices from Roche and other manufacturers, along with their associated operators, in an efficient and user-friendly manner. This initiative is designed to offer an improved, seamless user experience.

This solution allows Roche’s diverse clientele—hospitals, primary care centers, clinics, laboratories and pharmacies. It allows them to manage their clinical and diagnostic devices and their operators effectively. Additionally, the solution integrates with each facility’s personnel systems (such as Active Directory) and Learning Management Systems (LMS). This integration streamlines the management, assignment, and execution of required training for each device type, ensuring that data is automatically updated and accurate.

The solution synchronizes all data related to operators and their completed training with the end devices, enabling operators to use these devices across different client locations, such as hospitals.

This software is accessible both as a web application on desktop computers and via mobile devices and tablets, providing coordinators with the flexibility and mobility they need to manage operations efficiently.

• A key feature of the solution is the Cloud-Edge architecture, which combines the power and scalability of cloud computing with the real-time processing capabilities and low latency of edge devices. This architecture enhances the system’s performance by processing data closer to the source, ensuring faster response times and reducing the load on central servers.
• On the backend, we utilize cutting-edge technologies such as Java, AWS services, and Domain-Driven Design (DDD). These technologies enable robust, secure data processing, which is crucial for handling sensitive medical information.
• For the frontend, we use REACT, ensuring a modern, user-friendly, and highly interactive interface. This makes the platform intuitive and easy to navigate for users.

Key to Success

The success of these projects can be attributed to several key factors:

• Advanced Technological Expertise: hiberus has built teams with deep expertise in microservices, QA, and DevOps. These teams are equipped to meet market demands and apply their technical skills to develop effective solutions.
• Seasoned Experts and Leaders: hiberus leverages the knowledge and experience of a wide range of experts and technical leaders across different fields, which enhances the team’s ability to respond quickly and efficiently to any challenges.
• Strong Customer Relationships: Maintaining a close, professional relationship with Roche has been crucial for understanding their needs and adapting to the constant changes and improvements required during the project.
• Seamless Integration: hiberus has fully integrated with Roche’s teams and internal processes, creating a partnership built on mutual trust and effective collaboration.
• Adaptability and Proactivity: The adaptability and proactive approach of hiberus teams have been instrumental in overcoming complex challenges and obstacles, ensuring project success.

Results

The collaboration between hiberus and Roche on these projects highlights the importance of agility, adaptability, and technical excellence in developing innovative solutions in the healthcare and medical biotechnology sectors. These accomplishments reinforce Roche’s leadership in the industry and showcase hiberus’ ability to tackle complex challenges and surpass customer expectations.

At hiberus, we provide top-tier solutions for the healthcare sector. For over 20 years, we have been helping companies in the industry adopt a user-centric approach, transforming their systems, services, and operations to improve the experience of millions of people.