Experts in ServiceNow
+50
certifications
+60
projects
CSAT 4.8/5.
8
years of experience
Unify your company's experiences with Now Platform®
At hiberus, we use the ServiceNow platform to create intuitive automated experiences that enhance customer satisfaction. Our services and solutions range from consulting to complete transformation of intelligent IT operations.
Customer Service and IT Service Management
Integration and Service Management
Migration and Upgrades
Intelligent IT Operations
Application Development
Security Integration
We are ServiceNow Partners
At hiberus, we are committed to optimizing the new user experiences implemented by ServiceNow.
Our certified specialists constantly strive to develop and acquire new knowledge to ensure excellence in our services.
Our capabilities
Customer Experience & Industry Solutions
- Customer Service Management (CSM)
- Field Service Management (FSM)
- Financial Service Operations (FSO)
- Telecom, Media & Technology
- Sales and Order Management
- Healthcare & Life Sciences
- Manufacturing
- Public Sector
- Retail Operations
Technology Excellence
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Enterprise Asset Management
- Security Operations (SecOps)
- Operational Technology
Employee Experience
- HR Service Delivery (HRSD)
- Workplace Service Delivery
- Health & Safety
- Legal Service Delivery
- Employee Growth & Development
Operational Excellence
- Integrated Risk Management (IRM)
- Business Continuity Management (BCM)
- Third-party Risk Management
- ESG Management
- Application Portfolio Management (APM)
- Strategic Portfolio Management (SPM)
Hyperautomation & Low-code
- App Engine
- Automation Engine
- App Engine for ERP
Finance and Supply Chain
- Sourcing & Procurement Operations
- Supplier Lifecycle Operations
- Account Payable Operations
- Supply Chain Exception Management
Featured Success Stories
Featured Success Stories
+6 years supporting the financial sector with ITSM
Improving implementation times and UX for employees and customers of one of the top 5 banks in Mexico, AFIRME Grupo Financiero, through the automation of customer service processes, from management to credit requests.
Empowering logistics efficiency with CSM
Through ServiceNow CSM, Gruma streamlined its logistical process for food processing requests. One of the major benefits was a 50% response time reduction.
Why hiberus
Leaders in technology
We are one of the leading technology companies with a presence in 13 countries, specialized in the ServiceNow platform. With 6 business areas and 42 areas of expertise, we can meet all your technological needs.
Specialized Team
Our team is highly specialized in development and updates on the ServiceNow platform, as well as integration of its various modules and functionalities.
ServiceNow Certifications
We have a widely certified and trained team under the official ServiceNow training and certification program. We accumulate more than 50 certifications in various areas of the platform.
Personalized Advice
We adopt a consultative approach to thoroughly understand the requirements and needs of our clients, allowing us to design tailored solutions that align with their objectives.
Comprehensive Support
We provide support throughout the lifecycle of ServiceNow solution implementation, maintaining open and continuous communication to keep you informed about project progress.
Commitment to Excellence
We strive to meet the highest standards of quality in every project, aiming to ensure customer satisfaction and the ongoing success of our ServiceNow solutions.
Discover the power of ServiceNow