cabecera

Experts in SAP CX

7

years of experience

+80

experts in SAP CX

+150

experts in ecommerce

360º Services

We take your business of ecommerce to a new level with SAP, the most complete suite to cover the 360-degree vision of your digital business:

diseño

Customized design and development

Design of the most suitable solution based on the clients business strategy and objectives. Development of ecommerce portals (B2C, B2B, B2B2C) and native formed marketplaces with the most efficient architecture.
actualizacion

Update and migration

Adaptation of standard SAP software to the needs of the project. Integration of the ecommerce with the rest of SAP subsystems and other solutions (ERP, CRM, PIM, etc.).
implementacion

Implementation and Integration

Customization of standard SAP software to fit the project's needs. Integration of ecommerce with the rest of SAP systems and other systems (ERP, CRM, PIM, etc.).
mantenimiento

Maintenance of the system

Periodic review of the system to avoid failures and implement improvements that help optimize development speed and ecommerce performance.
formacion

Training and adaptation

Training and capacity of the team to provide them with the necessary tools for the maintenance and proper usage of the system.
desarrollo

Front-end development

Development of the ecommerce front end decoupled from the business logic with Spartacus, SAP's Open Source framework based in Angular.
auditoria

Ecommerce audit

Evaluation and analysis of ecommerce developed by third parties in order to detect and correct errors and implement the necessary improvements for optimization.

Interested in another service?

Write us and we will give you all the details.

SAP Partners

 

We are the partner of SAP with the highest number of people certified in SAP CX.

 

Our team of experts are leaders in strategy definition, development of ecommerce portals, implementation, migrations and implementation of complex integrations in the retail sector (B2C and B2B) with SAP CX.

SAP Adwards

 

Furthermore, our projects have won awards at the SAP Quality Awards.

  • Silver award in the Customer Experience category for the launch of the Govern d'Andorra's web portal for the online filing of personal income tax returns.
  • Awarded in the Business Transformation category for the B2B applications of SAICA Pack.
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SAP CX Applications

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SAP Marketing Cloud & SAP Emarsys Customer Engagement

Marketing automation application that helps companies understand what customers want and when they want it so they can develop responsive omnichannel campaigns.

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SAP Commerce Cloud

Ecommerce Platforms that allow consistent shopping experiences across all channels, improve conversion rates and increase online sales while reducing ecommerce costs.

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SAP Sales Cloud

Solution designed to optimize and automate the sales processes. It offers a 360 degree vision of the client to help to sale organizations to build relations and interact with customers.

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SAP Service Cloud

A solution that connects customer service operations with the entire value chain to accelerate problem resolution, improve real-time customer service management and increase profitability.

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SAP Customer Data Cloud

Platform with strategic customer information that helps deliver relevant, reliable and personalized customer interactions to increase conversion and strengthen retention.

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Why SAP CX

  • A complete solution that covers the main areas of the business with your five modules: SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud and SAP Customer Data Cloud.
  • Easy integration with other SAP platform solutions and third-party systems, ensuring an optimal user experience and information unification.
  • Scalable and flexible ecommerce platform that allows you to choose the features you need for your current strategy and increase, reduce or add them as the project progresses.
  • SAP Commerce Cloud recognized as a leader in Gartner's Magic Quadrant for ecommerce for eight consecutive years.

Featured Success Stories

logologo

Development under SAP CX of the new B2B portal and app, which serve as an order entry point and communication channel of SAICA Pack with its customers. Native integration with SAP ECC and SAP CRM. Centralization of data and real-time revenue control. Winner of the SAP Quality Awards 2021.

logologo

The partner chosen to give a new direction to the company's digital strategy. Redesign and implementation of the new B2C with SAP CX. Redesign and personalization of the user experience, new SEO strategy, marketing automation of the entire ecommerce platform through Salesforce Marketing Cloud, Retail Media strategy and personalized marketing campaigns for more than 40,000 customers.

suavinexsuavinex

Design and development of B2C and B2B platforms for international sales with SAP Hybris. Integration with SAP and Salesforce Cloud: Service and Marketing Cloud. Development for the sale of products in packs and bundles, as well as integration with the pricing and promotions system related to customer typification. Content strategy and SEO positioning, campaign management, CRO and web analytics.

We design unique experiences

Nearshore to Spain and LATAM

As today, the attraction of IT profiles is becoming more and more difficult, many companies rely on nearshoring services to bridge the gap and boost their projects.
 
hiberus is your perfect partner because of our range of areas of competence and the pool of 3000+ IT deep-skilled professionals.

 

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Why hiberus

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Hyperspecialization

We are structured in 6 areas of business (consulting, strategies, development and outscoring, differential technologies, digital, solutions and systems) and 42 areas of specialization.

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Leaders in technology

With more than 3000+ proffesionals and more than 36 development hubs in 13 different countries, we are on of the leading Spanish technology companies.

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Team of experts

We are specialized in the definition of strategies, implementation and development of ecommerce at national and international level. We are a nearshoring competence centre for all of Europe.

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Extensive experience

We have highly qualified and flexible teams with up to 10 years of experience in the deployment of successful implementations in very complex architectures.

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Customization

Taking advantage of the wide range of solutions included in the SAP Customer Experience suite, we design the user experience that best suits your customers.

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Commitment

We turn your goals into our goals, we get involved to the maximum in each project to offer you the best guarantees of success in each project.

FAQ

SAP Customer Experience or SAP CX is SAP's CRM (Customer Relationship Management) solution that helps companies manage their relationship with current and potential customers, as well as design personalized experiences at every stage of the Customer Journey, from the first contact with the brand to after-sales service.

 

It stores all the strategic customer information generated along the entire value chain in one place, connecting data and business metrics in real time to improve loyalty, increase customer retention and maximize revenue.

SAP hybris is an earlier version of SAP's customer experience product suite, which since 2020 has been known as SAP Customer Experience or SAP CX.

 

SAP started laying the groundwork for SAP Customer Experience in 2013, when it acquired Hybris, an e-commerce software provider. The first called "SAP Hybris," a solution that co-existed with SAP CRM. With the advent of SAP S/4HANA in 2015, SAP moved lines of business to this new platform.

 

Following the acquisition of several third-party CRM software, in 2018 SAP announced the SAP C/4HANA solution, which ran on the SAP S/4HANA platform and consisted of five key pillars: commerce, marketing, revenue, sales and service. In 2020, SAP C/4HANA was renamed SAP Customer Experience.

SAP C/4HANA is the name by which the SAP Customer Experience suite was previously known. The "C" refers to customers, the "4" is because it is a 4th generation CRM and "HANA" refers to the relationship between the cloud, databases and services.

 

It is a complete solution for customer relationship management. It is composed of a set of modules in the cloud that cover the five main areas of the business: marketing, commerce, sales, services and customer data. These modules can act in isolation or be integrated to access all unified information.

 

SAP Marketing Cloud

 

The platform of marketing to attract, convert and retain customers through unique experiences across all channels. It includes functionalities such as the following:

  • 360 vision of the customer
  • Personalized offers
  • Marketing action plans
  • Analysing tools
  • Automation of marketing campaigns

 

 

SAP Commerce Cloud

 

Market leading tool in both B2C and B2B that simplifies the purchasing process and optimizes the customer experience. The functionalities it covers are:

  • Ecommerce platform support
  • Omnichannel digital commerce
  • Personalized experiences
  • Product content management
  • Order management

 

 

SAP Sales Cloud

 

Tool aimed at supporting sales actions and helping the sales team to establish trusting relationships with customers. It covers different functionalities such as: 

  • Management of accounts and contacts
  • Management of leads and opportunities
  • Management and planning of visits and routes
  • Management of objectives and sales forecast
  • Management of offer and orders

 

 

SAP Service Cloud

 

A solution designed for organizations' after-sales teams to help them provide fast, efficient and cost-effective service. It has functionalities such as the following:

  • Unified client information
  • Automatic task assignment
  • Incident management
  • Documentation repository
  • Analysis and follow-up reports

 

 

SAP Customer Data Cloud

 

Platform with strategic customer information to increase conversion and strengthen retention by improving interaction with customers. The functionalities included are:

  • Centralization of information
  • Generation of contacts
  • Management and storage of communication permissions

Both SAP CX and Salesforce offer customizable CRM software package options that include feature-rich solutions to optimize customer-related processes.

 

SAP CX is suitable for those organisations that searches for a system capable of integration with third-party applications, as SAP CX tools facilitate connections to SAP and non-SAP systems. With 2500 pre-built connections, users can access a large number and variety of data sources. In this aspect, it is also useful for users analyzing data for reporting purposes.

 

However, organizations that prefer a highly customizable CRM can opt for Salesforce CRM, as this system allows unique campaigns to be developed based on the specific needs of users. As such, it is very useful for marketing efforts. Also, Salesforce has many case management features that help organizations improve their customer satisfaction processes.

 

If you don't know which CRM is right for your organization, contact us and we'll help you make the best decision based on your goals and business needs.

The world's leading companies trust their omnichannel strategy to SAP CX, the best suite of e-commerce tools.

 

At hiberus we are SAP partners and leaders in ecommerce development in the retail sector (B2B and B2C). We have the experience, capacity and skills necessary to help clients of all sizes, industries and types of organizations to leverage SAP CX solutions to transform their businesses.

 

We offer customized solutions based on the client's needs, accompanying them through the entire process, from design, development and implementation to team training.

Want to talk?