Leading the Way in Digital Public Services
Comprehensive 360º solutions for public administrations
15+
years of experience
800+
experts in the public sector
70%+
coverage of Ministries, Regional Governments, and Major City Councils
500+
projects for the public sector
Helping you deliver efficient, clear, and inclusive public services
We have deep expertise in navigating the complexities of public institutions. We understand the multiple stakeholders involved and work collaboratively to design citizen-centric public services. We help you identify the needs of the population, define strategies, simplify processes, and integrate the technological tools that accelerate your administration's transformation.
At hiberus, we support public services in becoming more efficient, transparent, and inclusive. As experts in public administration, we provide comprehensive services to analyze, develop, and execute digital transformation, process optimization, and modernization projects. We were honored as part of the SDA (Aragon Digital Services) team, winning the 2022 National Design Award in the Professionals category and the 2023 Novagob Excellence Award for Citizen Relations.
Solutions for your digital ecosystems
Clear e-administration
We are experts in the la conceptualization, development, and maintenance of digital administration spaces, allowing citizens to easily access public services.
Citizen support
We assist public administrations in managing omnichannel services, integrating systems, and ensuring immediate access to information, delivering a better experience for people seeking assistance.
Personalized digital spaces
We create customized digital areas where citizens can access their data and manage their requests. We help administrations offer proactive services that anticipate the needs of individuals.
Digital workplace
We implement Microsoft 365 digital workstations to enable public employees to work securely and efficiently from anywhere, providing seamless access to case files.
Solutions for your digital administration
Digital service design
We design with a human-centered approach tailored to each organization, enhancing the entire experience, from administrative processes to citizen engagement.
Strategic planning
We assist you in defining your organization's strategy by developing comprehensive digital transformation plans, public service design strategies, and digitization roadmaps.
Administrative simplification
Our solutions streamline administrative processes, restructure organizational frameworks, and provide regulatory support, all aimed at improving the efficiency of case management.
Data governance and activation
We implement data activation strategies across the entire administration, focusing on information security and protection, streamlining processes, and returning control of data to citizens.
Data Governance Projects
We design real-time data management architectures that provide valuable insights through advanced analytics, data storytelling, and
Artificial Intelligence
Recognized at the AWS Summit with 2 of the 4 awards, we are leaders in making AI a practical tool for public administrations.
Simple interaction
We design digital spaces so that users intuitively know how to interact with them, following standard online behavior patterns and ensuring consistency across the entire digital environment.
Easily findable information
Our content strategies help users quickly find the information they need. We also guide you through technology migrations, ensuring that no SEO rankings or content are lost in the process.
Accessibility
We implement assistive technologies and conduct accessibility audits to meet international standards and legal requirements, ensuring inclusivity for all users.
Clear communication
We develop communication strategies to ensure citizens clearly understand your services. Using language tailored to different audiences and AI-driven tools, we improve interactions between users and public administration.
Application maintenance and evolution
We provide ongoing support and enhancement for applications, portals, intranets, and other public sector solutions, delivering added value through effective management and support.
Mobile solutions
Our team specializes in creating responsive mobile apps across all technologies. From analysis and design to implementation, we handle every aspect of mobile app development for various areas of public administration..
Cybersecurity
We support public administrations in defining and implementing data protection policies and adopting robust security measures for information systems.
Optimased cloud services
We are experts in deploying, evolving, and managing complex cloud environments. Our advanced cloud solutions enhance scalability, flexibility, and cost efficiency.
Generative AI
GenIA Ecosystem, our Generative AI solution, can be used in the public sector for emergency monitoring and prediction, public policy analysis, open data management, citizen service improvement, task automation and public document creation.
Human resources software
Leading platform for workforce, payroll and operations management that allows you to maintain optimal control of shifts and schedules, clocking, permissions, holidays and incidents. It integrates with all government systems.
360º smart reservation and customer service system
A modular system to simplify and improve the management of the omnichannel experience and attention to citizens with functionalities such as appointments, chatbots, digital, face-to-face and remote attention, and advanced analytics.
Carlos Becana
General Director of Public Sector
Our mission is to create a more agile, personalized, and innovative public administration. By placing data at the center of our decision-making and streamlining processes, we aim to boost efficiency and effectiveness. While our focus is always on serving citizens, we also ensure that public employees have the best tools to deliver outstanding services.
José María Subero Munilla
Director of Digital Administration at hiberus
Our priority is to ensure that everyone who interacts with an administration feels truly supported and understood. We are committed to bridging the gap between administrations and the citizens they serve, making the experience as empathetic and helpful as possible.
Our Partners
Strategic alliances with the leading technology providers in the market.
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