Solutions Development for retail and distribution | hiberus, Experts in Business and Technology Consulting

15+

years of expertise

450+

retail specialists

40+

leading retail clients

15+

smart retail solutions

Transform your business for the future of retail

The retail industry is undergoing a profound transformation, driven by accelerated digitalization, shifting consumer behavior, and the adoption of new technologies.

Today’s consumers demand authenticity and convenience, pushing retailers to integrate cutting-edge technologies like AI, robotics, and virtual reality. The technological gap between consumers and retailers continues to grow, while consumer preferences are shifting toward quality and experiences.

Sustainability and efficient logistics, with a focus on last-mile solutions and circular economy models, have become top priorities. E-commerce has undeniably elevated the market, and subscription models are reshaping consumer interactions, creating both opportunities and challenges in an increasingly competitive environment.

Traditional retailers must adapt quickly to these disruptive trends and technologies to remain relevant.

At hiberus, we’ve been partnering with leading retailers for over 15 years, developing core projects and services that offer high-value solutions with direct impact on their businesses.

In the digital sphere, we provide e-commerce solutions, customer management, marketing, and portal management under an omnichannel strategy, automating processes through enabling technologies such as Artificial Intelligence and robotics.

We also address key challenges in Data & Analytics, offering solutions in data governance, data engineering, real-time data, and visualization, applied to use cases like real-time sales monitoring, stock management, and customer behavior analysis. Our main goal is to help retail businesses enhance their entire value chain.

Adapt the retail experience to the new consumer

Automated inventory management

Optimize your inventory in real-time with IoT and predictive analytics solutions. Prevent stockouts and reduce excess inventory through precise, automated management..

Personalized shopping experience

Deliver a tailored experience to your customers using AI and behavior data. Provide recommendations, offers, and promotions suited to individual preferences to boost conversions and customer loyalty.

Integrated omnichannel strategy

Centralize your presence across all physical and digital channels. With an omnichannel strategy, create a seamless shopping experience that connects physical stores, apps, web, and social media.

Supply chain automation

Streamline and optimize your supply chain with advanced logistics and flow management tools. Increase efficiency, reduce costs, and ensure on-time delivery.

Contactless and cashless payment

Implement contactless payments with technologies like NFC and QR codes. Simplify in-store and online checkout for a fast and secure payment experience.

Consumer behavior analytics

Understand your customers better than ever with big data and behavior analysis tools. Anticipate trends, adjust offers, and enhance the customer experience with precise data.

Efficient dynamic pricing management

Stay competitive with dynamic pricing based on demand, consumer behavior, and competitor data. Adjust prices in real time to maximize revenue and keep your edge in the market.

Automated In-sore customer support

Accelerate customer service with smart kiosks and in-store chatbots. Provide instant assistance and handle inquiries or purchases in an automated manner..

Data-driven store layout optimization

Optimize store layout and design through data analysis. Track customer flow and adjust layouts to maximize sales and improve the shopping experience.

Simplified reverse logistics and returns

Streamline return processes with optimized reverse logistics. Enhance the post-purchase experience and reduce operational costs.

Automated loyalty programs

Implement automated loyalty programs based on customer behavior. Reward loyal customers with personalized offers and exclusive promotions..

Real-time shipment tracking

Give customers real-time tracking of their orders with advanced monitoring tools, increasing transparency and trust in your delivery process.

Warehouse management with robotics

Introduce robotics and automation to improve warehouse efficiency, reduce errors, and speed up the picking and delivery process.

Augmented reality for immersive shopping

Integrate AR in stores or online platforms, allowing customers to visualize products in their own space before purchasing.

kvp

Human resources software

Leading platform for workforce, payroll and operations management to maintain optimal control of shifts and schedules, hours worked, leave and holidays, stock, movements, order processing and production status.

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Customer experience management software

Omnichannel interaction platform using bots and virtual assistants that helps transform the customer experience by offering comprehensive, exclusive and personalised attention in person or by video call through the Personal Shopper Online system.

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Generative AI

GenIA Ecosystem, our Generative AI solution, can be used in the retail sector for content generation, product images and descriptions, recommendations and personalisations, customer service improvement, trend prediction and process optimisation.

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Store locator

Market-leading omni-channel shop locator to drive online users to physical shops. It allows the creation of a network of establishments and offers information of interest to distribution companies on nearby baristas, available products and product menus.

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