SUPPORT
The infrastructure and resources you need to boost your business
24x7
Technical service to all our customers.
Experience
Prepare for any mishap.
Partners and Alliances
To grow alongside the best.
Computer Technical Service
The SAT support system is configured so that the assistance you request is attended by specialized hardware, systems, and networks. And it’s available 24 hours a day, 7 days a week. You can request your assistance quickly, comfortably, and independently.
- Comprehensive systems support. We cover all areas related to system support.
- 24x7 monitoring services that allow you to be alert at all times and have a data history to prevent failures.
Customer Service Centre (CAU)
The CAU 24x7 is a guarantee for all users of our solutions, because in coordination with our R&D&I department, it assumes tasks of surveillance and permanent monitoring of all the resources made available to our customers. In this way, any incident that may occur is detected instantly with an immediate resolution.
- Technical call center with personnel with the most important certifications of the main manufacturers. We give the best specialized systems and software support.
- Service performed by professional technicians. The CAU is made up of specialist technicians and in most cases can provide solutions in the same call.
Services 24x7
We have a Security Incident Response Center composed of highly specialized technicians.
In hiberus we manage incidents in 24x7 mode 365 days a year proactively through the anticipation and early detection of those applications that could affect the IT/OT infrastructure of our customers.
Supplies
We are partners of the best manufacturers in the sector. We put at your disposal all kinds of computer products, both hardware and software, always using the brands and products that give the best result in the market.
- We provide laptops and desktops, servers, TPVs, storage (backup) and network solutions, firewalls, wifi, printers for group work, installation of interactive digital whiteboards and all kinds of accessories and peripherals.
